Privacy Policy

Updated: [4/20/2025]

Magnolia Counseling Solutions
Rock Hill, South Carolina

At Magnolia Counseling Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information through our website and services. We are committed to safeguarding your personal information, particularly sensitive health-related data, and complying with applicable privacy laws including 

HIPAA (Health Insurance Portability and Accountability Act).

1. Information We Collect

a. Personal Information:
- Name, email address, phone number, mailing address
- Information voluntarily submitted through contact forms or appointment requests
- Health-related information you choose to provide

b. Automatically Collected Information:
- IP addresses
- Browser type
- Operating system
- Access times and referring website addresses

We may use cookies and similar technologies to improve user experience and monitor website performance. You can control cookie settings through your browser.

2. Use of Information

We use the information we collect to:
- Respond to inquiries or appointment requests
- Provide counseling and support services
- Communicate administrative information (e.g., appointment reminders)
- Comply with legal and ethical obligations
- Improve website functionality and client experience

We do not sell or rent your personal information to third parties.

3. Protection of Information

We take reasonable and appropriate measures to protect the confidentiality, integrity, and security of your information. This includes:
- Secure socket layer (SSL) encryption
- HIPAA-compliant telehealth platforms
- Internal safeguards to prevent unauthorized access

4. Disclosure of Information

We may disclose your information:
- As required by law or legal proceedings
- To comply with HIPAA and applicable healthcare regulations
- With your explicit consent, such as referrals or coordination of care
- To third-party service providers that assist in delivering services (under signed confidentiality agreements)

5. Third-Party Services and Links

Our website may contain links to external websites (e.g., TheraPlatform). We are not responsible for the privacy practices of third-party sites. Please review their privacy policies separately.

6. Your Rights

You have the right to:
- Request access to or correction of your personal information
- Request a copy of your client records, subject to applicable laws
- Withdraw consent for certain uses of your data
- File a complaint with the U.S. Department of Health and Human Services if you believe your rights under HIPAA have been violated

To exercise these rights, contact us at:
Email: letstalk@magnoliacounselingsolutions.com
Phone: 803-384-7333

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Magnolia Counseling Solutions
454 South Anderson Road, Suite 402 #554
Rock Hill, SC 29730
Email: letstalk@magnoliacounselingsolutions.com
Phone: 803-384-7333